# Segmentos

Los segmentos o departamentos son las áreas de atención por las cuales podrás segmentar las llamadas desde el [**widget**](/es-dashboard/widget/que-es-el-widget.md), así mismo podrá seleccionar qué agentes estarán asignados a cada segmento. Los agentes pueden ser asignados a más de un departamento.

Existen dos tipos de segmentos:

{% content-ref url="/pages/VIW1KRuFzgOY7qkgVlED" %}
[Clásico](/es-dashboard/gestion-del-dashboard/segmentos/clasico.md)
{% endcontent-ref %}

{% content-ref url="/pages/b6unACPDzHY48FRlnbj6" %}
[Evento](/es-dashboard/gestion-del-dashboard/segmentos/evento.md)
{% endcontent-ref %}


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