> For the complete documentation index, see [llms.txt](https://docs.videsk.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.videsk.io/es-dashboard/formularios/tipos-de-formularios.md).

# Tipos de formulario

## Formularios de contacto

![](/files/-MebBkE1Y8dJ-KMrV6JN)

Los formularios de contacto, **son aquellos que que se activan cuando no hay agentes conectados**, de esta manera, el cliente podrá tener una instancia para ser contactado por tu equipo.

## Formularios base

![](/files/-MebBgSba1j2gri4MxAm)

Los formularios base, son aquellos que **están disponibles previos a realizar una llamada**. La información de estos formularios, será visible para los agentes dentro de la consola de atención y ellos **no podrán editar la información** que estos contengan.

{% hint style="warning" %}
Solo será visible un formulario base, si está asignado y existe al menos 1 agente conectado en el segmento seleccionado.
{% endhint %}


---

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